Terms of Service

Last updated: March 24, 2026

These Terms of Service ("Terms") govern your access to and use of the Pairwise platform (the "Platform"), operated by Pairwise ("Pairwise," "we," "us," or "our"). By accessing or using the Platform, you agree to be bound by these Terms.

Pairwise provides a mentorship program management platform to organizations ("Clients"). If you are a participant in a program managed through Pairwise, your access is provided through your organization's subscription. These Terms apply to both Client administrators and program participants ("Users").

1. Definitions

• "Client" — an organization that subscribes to the Platform to manage mentorship, coaching, or peer-matching programs.
• "User" — any individual who accesses the Platform, including Client administrators, program managers, and program participants (mentors, mentees, coaches, etc.).
• "Program" — a mentorship, coaching, or peer-matching program configured and managed by a Client on the Platform.
• "Content" — any data, text, files, or materials submitted to the Platform by Users, including application responses, profile information, session feedback, and uploaded documents.
• "AI Processing" — the use of third-party artificial intelligence language models to evaluate application responses, generate match recommendations, and produce assessment scores.

2. The Service

2.1 Platform Description

Pairwise provides tools for organizations to manage mentorship and matching programs, including: application intake and form building, AI-assisted assessment and match recommendations, session scheduling and calendar integration, post-session feedback collection, communication and notification management, and program analytics.

2.2 AI-Powered Features

The Platform uses AI language models to process application responses and generate match compatibility assessments. AI-generated results are recommendations intended to assist program administrators — they are not deterministic, and final matching decisions are made by human administrators. Pairwise does not guarantee the accuracy, completeness, or suitability of AI-generated recommendations.

2.3 Calendar Integration

Users may optionally connect Google Calendar or Microsoft Outlook to enable scheduling features. Calendar connections are voluntary, and Users may disconnect at any time. Calendar data is used solely for the scheduling features described in our Privacy Policy. Pairwise does not access calendar event content beyond free/busy status and session events created by the Platform.

2.4 External Integrations

Clients may connect external membership platforms (such as Wild Apricot or MemberPress) to sync participant data. Clients are responsible for ensuring they have appropriate authorization to share their members' information with Pairwise through these integrations.

2.5 Participant Access

Participant access to the Platform is provided through a Client's subscription. Participants do not pay Pairwise directly. If a Client's subscription terminates, participant access to program data through the Platform will end.

3. Account Registration & Security

• You must be at least 18 years old to use the Platform.
• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your login credentials.
• You must notify us immediately of any unauthorized use of your account.
• You may authenticate using email/password or through Google or LinkedIn OAuth. When using OAuth, you authorize us to access basic profile information as described in our Privacy Policy.

4. Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose or in violation of applicable laws
• Submit false, misleading, or fraudulent information in applications or profiles
• Harass, abuse, or harm other Users, including your match partner
• Share your login credentials or allow others to access your account
• Attempt to gain unauthorized access to other Users' data or accounts
• Use automated scripts, bots, or scrapers to extract data from the Platform
• Reverse engineer, decompile, or attempt to derive source code from the Platform
• Interfere with or disrupt the Platform's infrastructure or security
• Upload malicious content, viruses, or harmful code
• Use the Platform to send unsolicited messages or spam

We reserve the right to suspend or terminate your access for violations of these Terms or conduct that we reasonably determine is harmful to other Users or to the Platform.

5. Intellectual Property

5.1 Platform Ownership

Pairwise owns all rights, title, and interest in the Platform, including its software, design, algorithms, documentation, and all associated intellectual property. These Terms do not grant you any ownership rights in the Platform.

5.2 Your Content

You retain ownership of the Content you submit to the Platform. By submitting Content, you grant Pairwise a non-exclusive, worldwide, royalty-free license to use, process, and store your Content as necessary to operate the Platform and provide our services — including AI Processing of application responses for assessment and matching purposes.

5.3 Client Data

Clients retain ownership of all program data, including participant submissions, assessments, and program configurations. Upon termination of a Client's subscription, Pairwise will make program data available for export for a period of 30 days, after which it will be deleted in accordance with our Privacy Policy.

5.4 Feedback

If you provide suggestions, feature requests, or other feedback about the Platform, we may use that feedback without restriction or obligation to you.

5.5 Anonymized Data

Pairwise may use anonymized, aggregated data derived from Platform usage for analytics, benchmarking, and service improvement. Anonymized data cannot be used to identify any individual User or Client.

6. Data Processing

6.1 Roles

For the purposes of applicable data protection laws: the Client is the data controller for participant data collected through their program, and Pairwise is the data processor acting on the Client's behalf. For data we collect directly (account registration, website analytics), Pairwise is the data controller.

6.2 Client Obligations

Clients are responsible for:

• Providing appropriate privacy notices to their program participants
• Obtaining any necessary consents for the collection and processing of participant data, including AI Processing
• Ensuring that participant data shared with Pairwise (including through external integrations) is collected lawfully
• Responding to participant data access and deletion requests related to their program

6.3 Pairwise Obligations

Pairwise will:

• Process participant data only as necessary to provide the Platform services and as instructed by the Client
• Implement appropriate technical and organizational security measures (described in our Privacy Policy)
• Not sell participant data or use it for purposes unrelated to providing the service
• Assist Clients in responding to data subject requests where reasonably practicable
• Notify Clients without undue delay of any confirmed data breach affecting their program data
• Delete or return Client data upon termination of the subscription, subject to any legal retention requirements

6.4 Sub-processors

Pairwise uses third-party sub-processors to deliver the Platform (listed in our Privacy Policy, Section 4.3). We maintain data processing agreements with our sub-processors and will provide Clients with reasonable notice before engaging new sub-processors that will process their program data.

7. Confidential Information

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with these Terms ("Confidential Information"). Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party before disclosure; (c) is independently developed without reference to the disclosing party's information; or (d) is required to be disclosed by law.

Upon termination, each party will return or securely destroy the other party's Confidential Information within a reasonable period.

8. Fees & Payment

Platform fees are set forth in the applicable order form or subscription agreement between Pairwise and the Client. Participants do not pay Pairwise directly.

• Fees are billed in accordance with the payment terms in the Client's order form.
• All fees are exclusive of applicable taxes, which are the Client's responsibility.
• Late payments may accrue interest at 1.5% per month (18% annually), or the maximum rate permitted by law, whichever is lower.
• Pairwise reserves the right to suspend access after 30 days of non-payment following written notice.

9. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Specifically, Pairwise does not warrant that:

• AI-generated match recommendations or assessments will be accurate, suitable, or free from bias
• The Platform will be uninterrupted, error-free, or free of harmful components
• Calendar integrations or third-party services will function without interruption
• The quality of any mentoring relationship will meet expectations

Clients are solely responsible for vetting and selecting program participants. Pairwise provides tools to assist with matching but does not guarantee the quality, safety, or outcomes of any mentoring relationship.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PAIRWISE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM.

PAIRWISE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CLIENT TO PAIRWISE DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11. Indemnification

11.1 Client Indemnification

The Client agrees to indemnify, defend, and hold harmless Pairwise from any claims, damages, or expenses (including reasonable legal fees) arising from: (a) the Client's breach of these Terms; (b) the Client's violation of applicable laws, including data protection laws; (c) Content submitted by the Client or its Users that infringes third-party rights; or (d) the Client's use of external integrations.

11.2 Pairwise Indemnification

Pairwise agrees to indemnify, defend, and hold harmless the Client from any claims that the Platform infringes a third party's intellectual property rights, provided the Client promptly notifies Pairwise and cooperates with the defense.

12. Term & Termination

12.1 Term

These Terms are effective when you first access the Platform and continue until terminated. Client subscriptions are governed by the applicable order form.

12.2 Termination for Breach

Either party may terminate for material breach if the breaching party fails to cure the breach within 30 days of written notice.

12.3 Termination by Pairwise

Pairwise may terminate a Client's subscription with 90 days' written notice. In such case, Pairwise will provide a pro-rata refund for the unused portion of any prepaid fees.

12.4 Effect of Termination

Upon termination:

• User access to the Platform will end
• Client data will be available for export for 30 days
• After the export period, data will be deleted in accordance with our Privacy Policy
• Sections 5 (Intellectual Property), 7 (Confidentiality), 9 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), and 14 (Governing Law) survive termination

13. Force Majeure

Neither party shall be liable for delays or failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, pandemics, government actions, widespread internet outages, cyberattacks (excluding those resulting from a party's negligence), or other force majeure events. The affected party must provide prompt notice and make reasonable efforts to mitigate the impact.

14. Governing Law & Disputes

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

The parties agree to attempt to resolve disputes amicably before resorting to formal proceedings. Any legal action shall be brought exclusively in the courts of British Columbia, and each party consents to the jurisdiction of those courts.

Class action waiver: To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

15. General

• Modifications — We may update these Terms from time to time. We will provide at least 30 days' notice of material changes by email or prominent notice on the Platform. Continued use after changes take effect constitutes acceptance.
• Severability — If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full effect.
• Waiver — Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
• Entire agreement — These Terms, together with the Privacy Policy and any applicable order form, constitute the entire agreement between you and Pairwise regarding the Platform.
• Assignment — You may not assign these Terms without our written consent. Pairwise may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
• Independent contractors — The relationship between Pairwise and Clients is that of independent contractors. Nothing in these Terms creates an employment, agency, or partnership relationship.

16. Contact

For questions about these Terms, contact us at:

Pairwise
Email: support@pairwise.app